We value your privacy

Privacy statement

MindSpot is a digital mental health service providing treatment to Australians struggling with symptoms of anxiety and depression.  

 
MindSpot respects the privacy of individuals. MindSpot is committed to complying with all applicable privacy laws including the Privacy Act 1988 (Cth), the Health Records and Information Privacy Act 2002 (NSW) and other laws which protect the privacy of personal information (including health information) in New South Wales. This privacy statement sets out in more detail how MindSpot manages your personal information.  

 
By accessing MindSpot services you agree to be bound by this Privacy Statement and MindSpot’s Terms of Use. 

What information does MindSpot collect
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How does MindSpot collect information
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Why and how does MindSpot use information
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Will your information be sent overseas
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How does MindSpot protect your information
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Does the MindSpot website use cookies
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How can you access or correct your information
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What if you have queries or complaints
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What is MindSpot and how to contact us
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How are changes to our privacy statement made
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Security

MindSpot does its best to protect the MindSpot website from security breaches by employing high IT security standards. MindSpot uses an Information Security Management System (ISMS) and is externally audited annually. 

However, the provision of services through the MindSpot website is subject to security risks inherent in any online service. Whilst MindSpot attempts to ensure that your information is protected and secure, it is impossible to protect against all potential breaches of security. 

We recommend that you make sure that the computer terminal from which you send email and messages from is secure and has up to date antivirus and malware protection. You must also ensure that you maintain the confidentiality of the password that will be provided to you and do not share this with others or leave it in a place that may be accessed by others. It is your responsibility to delete or keep safe messages, emails and any transcripts of online conversations that you download or print out. You need to be aware that even deleted files can still be accessed. 

Confidentiality

MindSpot therapists may print and keep a copy of the transcripts of sessions or clinical notes on your file. Please read our Privacy Statement above to understand how information you disclose to MindSpot is used. All records are stored in accordance with our Privacy Statement and in the same way as face-to-face health record-keeping standards.