Frequently Asked Questions
Need help using our website? Just getting started or need clarification about our services? You’re in the right place! This page has answers to frequently asked question we hear from consumers. Whether you're having trouble logging in, experiencing an error, or just need guidance on how things work, you'll find simple, step-by-step solutions below.
I can’t log into my account
Why is my screen blank/white when I try to log in?
Why can’t I access my lesson?
I missed my appointment, what do I do now?
How do I close/delete my account?
What are DIY Guides and Workbooks and how do I use them?
Still having issues?
Are there costs involved?
Who is eligible to use MindSpot?
How old do I have to be to use MindSpot?
How do I complete an online assessment?
How do I enrol in MindSpot treatment?
How much time and effort is involved?
Why can’t I start a course now?
Can I refer someone else to MindSpot?
What are my rights and responsibilities?
