MindSpot news

Update on MindSpot’s Teletherapy service


In January 2022, MindSpot responded to feedback from consumers and staff, launching a trial teletherapy service. Five months later, ‘Teletherapy’ is becoming a pillar of MindSpot’s service model.

At the beginning of 2022, MindSpot began conducting a trial of free, brief telephone therapy in order to better meet the needs of consumers. Over the last five months, the clinic has experienced an increase in demand from consumers, many of whom are seeking access to interventions delivered over the phone – at a time when they want it, where they want it.  

This trial of brief telephone treatment, Teletherapy, was designed to increase access to brief session interventions over the phone – with four, 30 minute sessions available for Australians, and importantly all participants are provided with resources and written information about the skills they discuss with their MindSpot mental health professional.  

A review of outcomes to date has shown that teletherapy users have reported feeling supported and validated, and say that their treatment was personalized to their needs. MindSpot Executive Director, Professor Nick Titov, says this service has helped Australians who would otherwise not be able to engage in structured courses online. “Teletherapy has been developed to further meet the needs and expectations of our users. The treatment is safe, effective, and helpful for those troubled by issues with depression and anxiety but who don’t have the time commit to an eight-week treatment course.” 

The Teletherapy service model utilises proven therapeutic approaches including Cognitive Behavioural Therapy (CBT), Motivational Interviewing (MI) and Mindfulness-Based Therapy (MBT) to help participants to reach their goals.  

Whilst this treatment delivery is still in its early phase for MindSpot, the clinical team are excited about the opportunities that this brings for evolving service offerings. “We strive to learn from consumer feedback and continuously improve our service in order to benefit Australians; using clinical evidence and technology to create meaningful treatments for our users.” Professor Titov said, We expect to further enhance the teletherapy service model later in 2022.”